Luggage services are on integral part of the work of airliners thus, caring for luggage is as important as caring for the passenger himself.
Luggage services start when the passenger delivers his baggage to the desk office. The baggage is then weighed and a take identifying the passenger with his baggage is stack or the items. This process is accomplished before flying.
Any excess weight is paid for, after the authorized weight is counted for, free of charge.
After weighing, the luggage is moved to the customs counter where it is checked. Then all the luggage of the departing passengers is carried by cart to the aircraft, to be carried to the specified destination.
Items are, in particular registered in full details on first delivery by passenger, before removal to the customs. The purpose is to trace lost luggage or delayed bags on arrival at destinations. In such cases, the passenger shall immediately report the case to the ground desk at the place of his destination. Then the search will start by fax, cable etc. , starting from the departure spot and the transit spots.